Shipping policy

NKD Shipping Policy

Effective Date: 01/12/2025

At NKD, we are committed to delivering your order in a timely, efficient, and cost-effective manner. Please read our shipping policy below for full details on how we process and deliver orders.

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1. Order Processing

• Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

• Delays: If we are experiencing a high volume of orders or delays due to unforeseen circumstances, processing times may be extended. We will notify you via email if your shipment is delayed.

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2. Shipping Rates & Delivery Estimates

We offer standard and expedited shipping options based on your location.

Delivery times are estimates and may vary based on location, customs processing, and shipping carrier delays.

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3. Shipping Confirmation & Tracking

• You will receive a shipping confirmation email with a tracking number once your order has shipped.

• Tracking information may take up to 24–48 hours to update.

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4. International Shipping

• Customs, Duties, and Taxes: NKD is not responsible for any customs fees, duties, or taxes incurred during international shipping. These charges are the responsibility of the customer.

• Shipping Carriers: We use trusted carriers such as DHL, FedEx, and USPS International for overseas deliveries.

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5. Undeliverable Packages

If a package is returned to NKD due to an incorrect or incomplete address, or if the package is unclaimed, we will contact you to confirm a reshipment. Additional shipping fees may apply.

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6. Lost or Damaged Items

• If your package is lost or arrives damaged, please contact us at [nkdtouchteam@gmail.com] within 7 days of delivery. We will work with the carrier to resolve the issue or provide a replacement.

• Include your order number and photos of the damaged item/packaging if applicable.